Returns & Exchanges

We want you to love your custom creations, but if your purchase isn't quite right, we offer a 30-day return window for a full refund or exchange. Please note that personalized or custom-printed items are only eligible for return if they arrive damaged or defective.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation of why you would like to return your items to receive a Return Authorization.

2

Secure Packaging

Carefully place the items in their original packaging, ensuring that small parts and accessories are securely contained to prevent damage during transit.

3

Ship It Back

Affix the provided return label or address the package to our UK studio, then drop it off at your nearest postal service or courier collection point.

4

Processing & Refund

Once our team inspects your return, we will process your refund or ship your replacement within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing