Frequently Asked Questions

Everything you need to know about our custom minifigures and delivery.

How long will it take to receive my order?

Standard processing takes 3-5 business days, as many items are printed to order. Shipping times vary by location, typically taking 2-4 days for UK orders and 7-14 days for international delivery.

Do you ship internationally?

Yes, we ship our custom figures worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your specific country.

Can I request a custom design not seen on the site?

Absolutely! We specialize in bespoke creations. You can use our 'Create Your Own' tool or contact our design team directly for complex, one-off requests.

What is your return policy?

We offer a 30-day return policy for standard items in their original condition. Please note that personalized or fully custom-designed minifigures cannot be returned unless they arrive damaged or faulty.

Are your products made with genuine LEGO® parts?

Yes, we use brand new, genuine LEGO® elements for all our custom figures. We then apply our own high-quality, durable designs using professional printing techniques.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.